Average Score (287 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

287 Ratings

4.9 Average

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  • Peter K.05-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    The service dept did what I asked and on time.

  • Thomas G.05-22-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2025

    Service department was ready and quickly took me and the car. Troy was extremely welcoming and his ever friendly self.

  • June B.05-21-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    This is my second car being purchased from this dealership and it always is a pleasurable experience. My salesman Dave is excellent.

  • Earl M.05-20-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Tyler M.05-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    I dropped my car off for an 8:30AM appointment at 8:00AM. All that was being done was an oil change and tire rotation. I did not get a "Vehicle Ready" notification until almost 1:30PM. Almost 5 hours. Luckily I didn't wait that entire time, but that's a crazy time disparity.

  • Mary P.05-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    The service department is fine, our vehicle a 2019 VW Tiguan is not! We have been there several times for different issues...not happy with this car at all

  • William K.05-14-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

  • Chrissy P.05-13-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Nic C.05-12-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    They went out of their way to help and get this covered

  • Irene G.05-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Excellent service, never an issue. Will always go back.