Average Score (287 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

287 Ratings

4.9 Average

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  • Nevin S.09-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    In and out in an hour and everything was taken care of. Friendly staff.

  • Paul S.09-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Gene Langdon VW has a well-trained courteous service staff. They are attentive and react positively.

  • Keven K.09-13-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Robert M.09-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

    Troy was very professional. Kept me informed. Felt comfortable with talking with Troy. Actually, anyone I came into contact with was friendly and professional!

  • Joseph S.09-11-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Alan W.09-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • David B.09-09-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

  • John R.09-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    The service was good, but shortly after getting the car back the check engine light came on. Had to take it back the next day to find out the technician put the oil cap on wrong. Fully understand mistakes happen, but this is something I would expect from a 10 minute lube place not a dealership.

  • Wieslaw S.09-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Quick and honest service

  • Edward Z.09-07-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Ease of doing business. No back and forth for nickles and dimes. It all made sense from the very beginning.