Average Score (287 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

287 Ratings

4.9 Average

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  • Brian G.07-14-2025

    TYPE:ServiceMODEL:Golf SportWagenYEAR:2018

    Always great service and communication

  • Kirsten D.07-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Everyone was great. The video was great but I just couldn't quite hear what was being said on the video.

  • Frederick M.07-11-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Everything was done in a timely manner, and professionally.

  • Kyle T.07-10-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Exceptional Service

  • Russell K.07-07-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    I thought I was coming for a routine inspection under my warranty. Found out AFTER the fact that some recommended, but unnecessary service, was done, and I was charged for a regular visit. It was NOT under my warranty, which expired in a stealth manner. That cost, $230 +/- is the cost of a new tire, which I DO need ! ! !

  • Frank S.07-07-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    The issue with the car was solved with very little down time.

  • Carlos V.07-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    No clear summary of the service performed, no video recap from service technician

  • Daniel S.07-06-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Our family loves working with Langan and Dave Crecco, great deals, always super helpful, and an awesome team!

  • Holley R.07-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Michael P.07-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Our 2024 Atlas needed the wiper arm replaced. The part was ordered and arrived in 48 hours. We stopped by with no appointment and were taken in right away. The part was replaced/tested and the key was back in my hands in under an hour. This was a perfect service visit!